About Grievance Monitoring System

The main objective of Grievance Monitoring System is to provide better services to the citizens by redressing the grievances effectively and timely, improving the confidence of the public in the government services. This application registers all the grievances from the Public and informs the same to the department officials through SMS and Physical reports. This also supports back end call centre to retrieve the Complaint details. Analytical reports section wise, subject wise, area wise, Performance monitoring reports required. SMS system is an attachment to this application.